Terms of trade
World of Comfort wants you to feel safe with us as a customer. We therefore try to create a calm and safe atmosphere for you when you buy a product from us.
We want your product from WOC to meet your wishes and meet your needs throughout our trade. You will therefore have a consultant throughout your experience with us, who you can contact at any time as a customer should any questions arise.
By providing information to us or by using our products or services, you accept the terms and conditions of this policy.
The conditions only apply to WOC products purchased from a WOC supplier.
Privacy Policy
WOC and World of Comfort ApS
// and its finance companies respect your privacy concerns. This Privacy Policy explains WOC’s policies regarding information we collect from / or about our customers and their use of our products and services.
We want to give you a level of security and confidence in the way we collect, use, share and protect information that we collect.
World of Comfort only uses personal information related to the customer’s purchase of the product.
When financing products, it is a requirement that World of Comfort has the correct information about the customer. The information will be solely provided to the selected finance company, and will in no way be misused by WOC.
False identity information will be reported to the police.
Delivery terms
At WOC, we have an extra service which consists of free delivery of the larger products for the curb. It is a service we will in no way compromise on, but we point out that during full deliveries (bring in) many delivery men, space, space and in rare cases extra aids such as cranes etc. must be used. to be ordered – This is therefore up to the buyer to take care of these things before the delivery is agreed.
It is therefore up to the buyer before delivery to have furniture, carpets or other items removed that may pose a challenge to the delivery men.
For special deliveries, this must be reported to WOC before the delivery is coordinated. You will be contacted by a WOC coordinator, of which the following special deliveries must be stated:
Deliveries higher than living room floor without elevator.
Deliveries with a narrow entrance / exit. (assessed as 80 cm)
Deliveries up or down stairs, or some other type of obstacle.
Deliveries with new floors, new lacquered walls or another type of soft / delicate surface that can be damaged during delivery.
We point out that in rare cases we may be forced to ask the buyer to change the location of the product on the site if the above conditions have not been made known in advance by the buyer.
It will not be possible to cancel or cancel the purchase based on an unwanted location. However, we will be very helpful in finding a location that will please you as a customer.
Sample delivery conditions
Larger companies can use the WOC service as stated in a free trial delivery for 14 days.
At a trial delivery, WOC gives you the opportunity to test the product without having to decide on the purchase before the trial period is over.
In the case of sample delivery conditions, the following applies:
The period is a maximum of 14 days
The period is non-binding and free of charge for the customer
The customer has the opportunity to choose which type of model is desired, but not the choice of color
The sample delivery will be a demo model, so a new one cannot be expected before the final purchase has been made
We will in no way compromise on this service and want to be able to provide it to all companies. All delivery costs are covered by WOC, but it will only be up to the customer before delivery to have furniture, carpets or other items removed that may be damaged during delivery or provide challenges for the deliverers.
For special deliveries, this must be reported to WOC before the delivery is coordinated. You will be contacted by a WOC coordinator, of which the following special deliveries must be stated:
Deliveries higher than the 1st floor without elevator.
Deliveries with a narrow entrance / exit.
Deliveries up or down stairs, or some other type of obstacle.
Deliveries with new floors, new lacquered walls or another type of soft / delicate surface that can be damaged during delivery.
For the sake of good order and extra safety, we recommend all customers to uncover delicate surfaces.
We point out that the location of the sample delivery must be easy for the deliverers to handle. Upon final purchase, the buyer is free to choose the location.
In special cases, we will be forced to ask the customer to change the location of the product on site, if the above conditions have not been made known in advance by the customer.
In special cases such as fire, water damage or other forms of force majeure conditions, the product must be covered by the customer’s own insurance.
The last page includes a leaflet which we recommend all customers to print out and fill out for their own use.
Security
According to Danish law, you as a consumer always have a 2-year warranty on your product. World of Comfort’s products are therefore sold within the Danish legislation on the right of complaint. We have nationwide servicemen who service your product in your own home, so you do not have to think about shipping your product, including the larger products such as massage chairs and beds.
For smaller products, the products must be taken to the nearest store, or sent to the nearest service person at the buyer’s own expense.
For service, replacement, relocation, etc. the proof of purchase must always be presented. This has been sent to your email during the purchase.
Service and repair
When purchasing additional service or other services, this must be presented on the proof of purchase for future service visits. It is therefore important to check that the proof of purchase is correct.
If additional services that do not appear in these conditions are not presented in any form in the invoice, it is up to the buyer to provide this information to WOC within 5 days. If agreed services m.m. not presented on the proof of purchase, WOC does not commit to the service. It is therefore important that you as a customer get checked that everything appears within a sufficient time – including 5 days.
§ 1
World of Comfort undertakes to service faults and defects insofar as the company’s or technical factory faults are the cause of this.
The service covers as long as the defects are not self-inflicted and as long as the product can be repaired.
Wear parts are therefore paid for by the buyer.
2§
The right of complaint and the service agreement do not cover damage that has occurred in connection with incorrect handling.
The right of complaint and the service agreement are therefore terminated immediately upon transfer of the product to another address, unless the product has been moved by World of Comfort itself.
In the event that the address on your invoice or proof of purchase is not correct, this must be informed to the head office within 5 days from the date of purchase. It will be the buyer’s responsibility to inform World of Comfort about this.
3§
The service does not cover damage occurred in connection with fire, moisture / water damage or other forms which are covered by the household’s contents insurance.
4§
The service only covers technical faults in electrical systems, motors and the like where there are no signs of default on the part of the buyer.
Wear parts will therefore be paid for by the buyer.
Return – as well as the right of exchange
As a customer of World of Comfort, you have a service for a free exchange of your product within 14 days, if the product is unopened and unused.
With a used product, we can in many cases be helpful with an extraordinary service called WOC – change to new. It is a service we provide to existing customers, with a WOC product.
Below this applies:
The product is in higher or similar to price range.
The product is in the same condition as when received.
The product has been purchased within the last 2 years.
When buying a more expensive product, you as a customer will therefore be able to get the full amount back on the old product.
NOTE! We point out that the product must always be approved before changing a WOC employee.
In the case of discontinued products, the buyer will therefore be able to get a discount on the product when exchanging.
When buying via a webshop, the buyer always has a 14-day right of withdrawal and a 14-day full exchange.
Upon physical contact with a purchase, the buyer does not have a 14-day right of withdrawal, but a 14-day full exchange.
§ 1
For a 14-day exchange upon physical contact, this does not apply to an opened and used product.
The product must therefore be in full packaging in order to be exchanged.
2§
The right of return can be used for purchases via the webshop, within 14 days. There must be a written confirmation within 14 days before the product can be returned.
The email is written to info@wofc.dk where a return response from WOC must appear.
If you shop as a consumer, you have a 14-day regular return policy. The withdrawal period is 14 days from the day the item is received and the item must be returned within 14 days after a withdrawal has been notified. An item purchased and returned under the ordinary right of withdrawal may have a deterioration in value after collection and testing which is credited before payment. Calculation and assessment of the deterioration is individual.
3§
Shipping regarding. return of goods during the withdrawal period is paid by the consumer. It is the consumer’s responsibility that the product arrives in the correct condition and undamaged.
4§
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement.
We will refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
5§
We can withhold payment until the item is received by WOC.
The item is sent to:
World of Comfort ApS
Fiskerhusvej 5
4700 Næstved
We only accept packages that are sent directly to the address.
You can also, by prior agreement, cancel the purchase by notifying us and handing it in person at the above address.
6§
When purchasing certain goods by physical contact, there will be no right of withdrawal or exchange. This includes demo / exhibition models and custom-made items.
7§
Upon return, the product must be delivered by the customer at his own expense at the agreed address, in the same condition as upon receipt. Upon receipt of a product with defects, defects, etc. an invoice will be sent to the buyer for replacement of these parts.
8§
Upon cancellation of a purchase, the buyer can have an invoice sent for reimbursement. In these cases if the product is specially produced – solely for the customer’s purposes – by a specific purchase.
In other cases, we may ask for a deposit on the purchase of special items, of which this will not be refunded upon cancellation.
We point out that we rarely buy products back – however, we want to be a lot
helpful in providing input on how the product is best sold – if you do not want to use your right of exchange.
However, we would like to point out that the replacement can be used on our beds, massage chairs, armchairs, pillows, exercise machines, etc.
There will be no guarantee of a new buyer as this most often deals with the popularity of the product.
Payment
On the last page of these conditions, there is a leaflet which we recommend to all customers, fill in and use for their own future use.
When paying during delivery, you can use the flyer here as a receipt.
§ 1
When paying, the chosen payment solution must be complied with from the date of purchase.
2§
For financing, the buyer will be contacted by email. The financing must be approved and signed before WOC can deliver the goods
3§
In the case of a bank transfer, the amount must be paid before delivery in the event of an immediate transfer, unless otherwise agreed before the delivery date – this must be noted on the buyer’s proof of purchase.
4§
In the event of a non-paying invoice within 14 days net, an invoice with a reminder fee will be sent.
5§
In the case of payment via financing, the buyer commits to the services to the chosen company.
All forms of contact regarding the services will therefore be up to the buyer to contact the financing company.
It is also up to the buyer to check up on all monthly payments being correct within 14 days.
It is up to the buyer to sign up for PBS agreements for the chosen company within 14 days.
+45 26 20 00 45
info@wofc.dk
