Terms and Conditions — International

World of Comfort ApS

Company reg. no. (CVR) 37078468 · Kringsvej 4, 7000 Fredericia, Denmark · Tel. +45 26 20 00 45 · info@worldofcomfort.dk

Version 1.0 · in force from 15 August 2026

1. Scope and acceptance

1.1 These terms apply to all purchases from World of Comfort ApS (“World of Comfort”, “we”, “us”) delivered to countries in the EU and the EEA, other than Denmark, Sweden and Norway. Separate terms apply to those three countries and to Türkiye, and are available on the relevant country page.

1.2 We deliver outside the EU and the EEA only by separate written agreement. If you are outside the EU/EEA, contact us before ordering.

1.3 The terms form part of the contract when they have been made available to you no later than at the time the contract is concluded. This happens in one of the following ways, all equally binding:

• you tick the acceptance box in the web shop checkout, or
• the terms are reproduced on, or attached to, the order confirmation, sales note or invoice you receive at the time of purchase, or
• you sign or confirm an order confirmation or sales note — on paper, on screen, or by confirmation by email or SMS.

1.4 The terms are always supplied or sent together with the order confirmation. Where a purchase is made in person, they are handed over on paper or sent by email the same day.

1.5 The terms published at the time of your purchase are the ones that apply. We archive each version with its date and version number and supply the applicable version on request.

1.6 Departures from these terms are valid only if written into the order confirmation or the invoice. An oral assurance from a member of our staff that gives you better terms than these always applies in your favour.

2. Where the contract is made — and why it matters

2.1 Your rights depend on where the contract was concluded — not on where the goods are delivered. The place of purchase is always recorded on the order confirmation or invoice, with the place and date.

2.2 We operate with five places of purchase:

2.3 Our trade fair stand is our business premises. World of Comfort attends the same fairs and markets on a regular, recurring basis year after year, with our own staffed stand, products on display, price labels and the opportunity to try the products on site. A reasonably well-informed consumer can therefore expect us to sell goods at these fairs. The stand is accordingly our business premises within the meaning of the law, and a contract concluded at the stand is neither a distance contract nor an off-premises contract.

This follows from the judgment of the Court of Justice of the European Union of 7 August 2018 in Case C-485/17, in which the Court held that a stand run by a trader at a trade fair constitutes the trader's business premises where, in the circumstances, a consumer could reasonably expect goods to be sold there.

2.4 Partner showrooms. In some countries our products are displayed and sold at partner showrooms. Where a partner acts in the name of World of Comfort and you receive an invoice from World of Comfort ApS, the partner showroom is our business premises for the purposes of that purchase, because the law treats premises where a person acting in the trader's name carries on business on a usual basis as the trader's business premises. A contract concluded at such a showroom, after you have seen and tried the product, is therefore a purchase on business premises.

Who your seller is always appears from the invoice you receive. If you are in any doubt, ask before you buy.

2.5 Having previously seen the product online, obtained a quotation by email or spoken to us by telephone does not change the place of purchase. What matters is where the contract itself was concluded, and whether you had the opportunity to see and try the goods.

3. Prices, payment and title

3.1 Prices are shown in euro, or in your local currency where we offer it. For consumers, prices include VAT at the rate applicable in your country of delivery. For business customers, prices are exclusive of VAT. Delivery, carry-in, assembly, removal of packaging and removal of an old item of furniture are additional services, priced separately.

3.2 Obvious pricing and typographical errors — for example a missing digit — are not binding on us. If we discover such an error, we will contact you promptly and either cancel or re-confirm the order.

3.3 Quotations are valid for 14 days unless stated otherwise.

3.4 Retention of title. The goods remain the property of World of Comfort ApS until the full purchase price, including any interest and costs, has been paid.

3.5 Late payment carries default interest and reminder fees in accordance with the applicable law.

4. Delivery, risk and access

4.1 We deliver at the level agreed at the time of purchase: to the kerb, to the door, or carried in and assembled where that has been purchased.

4.2 Countries and delivery times. The countries we deliver to are shown at checkout. Delivery times are estimates and depend on distance and on the carrier. If delivery is substantially delayed, you may set a reasonable final deadline in writing, and if that is not met you may cancel the delayed part of the order.

4.3 Passing of risk. Risk passes to you when you, or a person you have designated, take physical possession of the goods. If you choose a carrier of your own that we did not offer, risk passes when the goods are handed over to that carrier.

4.4 Access is your responsibility. Our products typically weigh 90–160 kg and cannot be carried by one person. Before delivery you must tell us about stairs, the number of floors, the absence of a lift, narrow doorways, tight stairwells and anything else requiring extra crew or special equipment. You must also make sure the product will pass through doorways and around turns in the stairs.

If delivery cannot be completed because of conditions at the address that you did not tell us about, we charge for the failed delivery attempt, any storage and redelivery at our applicable rates. We always tell you the amount before we set out again.

4.5 Removing doors, frames, handrails or windows is not part of the delivery and is done solely at your own risk and on your instruction.

4.6 If there is visible damage to the packaging or the goods on receipt, you should note it on the consignment note and contact us within 7 days. Telling us later does not remove your statutory rights, but it may make it harder to establish whether the damage occurred in transit.

5. Right of withdrawal

5.1 Overview

Note that the return shipping column concerns withdrawal only. Where goods are returned or repaired because they are defective, we pay the shipping on a justified claim — wherever you bought them. See section 9.5.

5.2 Why there is no right of withdrawal on purchases made in person. The right of withdrawal applies to distance contracts and to off-premises contracts. It exists because in those situations the consumer has had no opportunity to see and try the goods, or has been approached with an unexpected sales offer. Neither is the case when you visit our showroom, our stand at a fair or a partner showroom acting in our name, see the product, sit in it, try the functions and negotiate the price before deciding. There is therefore no right of withdrawal on those purchases, and we do not grant one voluntarily unless it is expressly stated on your order confirmation.

5.3 The withdrawal period. The period is 14 days and runs from the day on which you, or a person you designated, took physical possession of the goods. Where an order consists of several items delivered separately, it runs from the last item.

5.4 How to withdraw. Send us an unequivocal statement — email is sufficient — before the period expires. You may use the form in Annex A. It is enough that the statement is sent before the deadline. Returning the goods without notifying us first is not sufficient.

5.5 Goods with no right of withdrawal. Regardless of where you bought them, there is no right of withdrawal for:

• a) beds, mattresses, covers, furniture and other goods made to your measurements or your individual specifications — see section 8
• b) goods sealed for health or hygiene reasons, where the seal has been broken after delivery. Mattresses are not covered by this exception even where the protective film has been removed — for mattresses, point (a) applies instead where the mattress was made to your measurements
• c) services, including assembly, carry-in, servicing and repair, which you have expressly asked us to begin before the period expires and which have been fully performed

5.6 If you asked us to begin a service before the period expired and then withdraw, you pay a proportionate amount for the part already performed.

5.7 Contracts concluded off our premises. Where the contract is concluded somewhere other than our showroom, our stand, a partner showroom or the web shop, you have 14 days to withdraw, and we collect the goods at our own expense if you do. You are informed of the right of withdrawal and given the withdrawal form before the contract is concluded.

5.8 Your national law. Where the law of your country of residence gives you a longer withdrawal period or stronger rights than those set out here, that law applies.

6. Returning goods after withdrawal

6.1 Returns following withdrawal of a web shop purchase. The procedure and the cost depend on what you are returning:

The figure for large items is an estimate for a cross-border return to our warehouse in Denmark. It reflects the fact that a single unit of 90–160 kg must travel by dedicated freight across one or more borders, with a two-person crew at collection. It depends on the country, the distance, the floor level, lift access and the size of the product. The final price is set by the carrier you choose. If you are unsure which category your item falls into, call +45 26 20 00 45 before sending.

If you have lost your return label, we will gladly send another — write to info@worldofcomfort.dk.

6.2 Where the contract was concluded off our premises, we collect the goods at our own expense.

6.3 Procedure for large items. Contact us at info@worldofcomfort.dk or +45 26 20 00 45 once you have notified us of your withdrawal. You will be given a return address and a return number. Return shipments without a return number may be refused at the terminal. The goods must be dispatched within 14 days of your notification. For smaller items you simply use the return label — no return number is needed, but you must still notify us first.

6.4 Packaging. We strongly recommend keeping the original packaging during the withdrawal period — particularly for large items, where the packaging is necessary for the goods to be transported without damage. Missing original packaging does not prevent you from withdrawing, but you are liable for damage occurring during return transport as a result of inadequate packaging, and missing packaging is taken into account in assessing diminished value under section 6.6.

6.5 Refunds. We refund no later than 14 days after receiving your notice of withdrawal. We may, however, withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them. We refund using the same means of payment you used. We refund the cheapest standard delivery we offered — if you chose a more expensive delivery method, the difference is not refunded.

6.6 Diminished value. You may examine the goods as you would in a shop: look at them, sit in them and briefly try the functions. If you have handled or used them beyond that, you are liable for the resulting loss in value. We deduct the actual loss in value from the refund and always tell you in writing how it has been assessed and calculated.

Circumstances that in our experience result in a loss of value:

• missing original packaging, manual, remote control or accessories
• signs of use on the upholstery, armrests, footrest or seat
• stains, discolouration or odour — including from smoke, perfume, skincare, massage oil or pets
• pet hair in the upholstery or the mechanism
• scratches, holes or tears in the upholstery or the frame
• damage from incorrect assembly or dismantling, or from moving the product without using the wheels and handles provided
• use beyond brief trial, including daily use during the withdrawal period

The deduction is calculated on the actual loss in value in the individual case and is not applied as a fixed fee.

7. Ex-display and demonstration units

7.1 A demonstration unit is a used, one-of-a-kind item that has been used for display in our showrooms, at partner showrooms or at fairs. Only one of each exists. The price is substantially below the price of a new unit precisely because it is not new.

7.2 Demonstration units are sold only in person. They are sold exclusively in showrooms and at our stands at fairs, where you can see and try the exact unit you are buying. They are not offered in the web shop and cannot be ordered, reserved or paid for online. There is therefore no right of withdrawal on demonstration units.

7.3 Description of condition. Before you buy, the salesperson goes through the condition of the unit with you. Its approximate age, where it has been used, and known technical and cosmetic characteristics — signs of use, discolouration, scratches and the like — are recorded on your invoice. The invoice therefore constitutes the description of the unit's condition.

7.4 Your acceptance of the condition. By buying the unit on the basis of the description set out in the invoice, you accept that it differs from a new unit in precisely the respects described, and that those characteristics are not defects.

7.5 What that acceptance does not cover. Your acceptance under section 7.4 covers only the characteristics specifically described on the invoice. For everything else, your statutory rights under section 9 apply in full. We do not exclude liability for defects on demonstration units.

7.6 Guarantee on demonstration units. The guarantee period for a demonstration unit is stated expressly on the order confirmation or invoice. Where nothing is stated, the guarantee period we publish generally for that model applies.

7.7 Replacement. As only one of each demonstration unit exists, replacement with an equivalent unit is not normally possible. We remedy the defect by repair instead, or — where repair is not possible — by a price reduction or termination in accordance with the law.

8. Made-to-measure beds and furniture

8.1 Beds, mattresses, covers and furniture manufactured to your measurements, or to your choices of material, colour, firmness or other individual specifications, are excluded from the right of withdrawal.

8.2 Approval before production. Before production begins, you receive an order specification setting out all measurements, materials, colours and any drawings. Production starts only once you have approved the specification in writing — by signature or by confirmation by email. In approving it, you also confirm that you have been informed that the right of withdrawal ceases once production begins.

8.3 Responsibility for measurements. You are responsible for the accuracy of the measurements and information you provide. We do not check whether the measurements given fit your bedroom, your bed frame, your existing base or your access conditions. If you are in doubt, we can carry out a measuring visit for a fee.

8.4 Deposit and cancellation. A deposit of 40% is payable on ordering. If you cancel after approving the specification, you pay our actual costs incurred — including materials, work already carried out, freight and any cancellation charge from the manufacturer — up to a maximum of 40% of the price where production has not yet begun, and up to the full price once the item is finished. Where our actual costs are lower than the deposit, we refund the difference.

8.5 Natural variation in wood, leather, textile and foam is not a defect. The same applies to dimensional tolerances of up to ±2 cm.

9. Defects, guarantee and service agreement

9.1 Statutory guarantee of conformity: at least 2 years. You have at least two years from delivery in which to hold us liable for a lack of conformity. Where a defect appears within the first year, it is presumed to have existed at delivery unless shown otherwise. Where the law of your country of residence provides a longer period, a longer presumption period or stronger rights, that law applies instead.

9.2 Notification. You must notify us within a reasonable time of discovering the defect. Notification within two months is always in time.

9.3 How to report a defect. Open a service case on the service page for your country at worldofcomfort.eu, using your invoice number, a description of the fault and photographs or video showing the problem. This allows us to send the right technician or the right spare part first time. You can also call +45 26 20 00 45 if you need help opening the case.

9.4 Remedies. On a justified claim we remedy the defect by repair or replacement. We choose between the two, but will not choose a remedy that causes you significant inconvenience. Repair is carried out either by a technician visit or by sending a spare part with instructions, depending on what the fault requires. Where the defect cannot be remedied within a reasonable time, you may claim a proportionate price reduction or terminate the contract.

9.5 Costs. On a justified claim we bear the costs, including reasonable shipping. Agree the method of transport with us in advance. If you choose a more expensive solution on your own initiative, we reimburse up to our own standard rate.

9.6 Unfounded claims. Where examination shows that there is no defect — for example because the fault is due to incorrect installation or the product not having been charged — we invoice the call-out, labour and shipping at our applicable rates. We always tell you the rates before we attend.

9.7 Not covered:

• normal wear, including patination, softening and slight discolouration of leather and textile
• damage caused by lack of maintenance or incorrect maintenance
• damage caused by incorrect installation, including insufficient clearance from the wall on reclining chairs
• damp and water damage, and damage from placement in unheated rooms, conservatories or garages
• loading beyond the weight and height limits stated in the manual
• work, repair or modification carried out by anyone other than us or our service partner
• damage occurring during transport you arranged yourself
• use in a commercial setting, including clinics, hotels and gyms, where the goods were sold as a consumer product

9.8 Commercial guarantee. In addition to your statutory rights, World of Comfort provides a guarantee. The guarantee period is not the same for all products. It is set per model and is stated on the product page, on your invoice and on the guarantee certificate supplied no later than at delivery. The certificate states what the guarantee covers, what it does not cover, how long it runs and how to use it.

9.9 The guarantee period stated for the product at the time of purchase, and shown on your invoice, is the one that applies. Later changes to our guarantee terms do not affect contracts already concluded.

9.10 The guarantee never limits your rights under the law.

9.11 Service agreement. If you hold a service agreement, it covers all repairs carried out by us or by our service partner, with no charge for labour, call-out or travel. Spare parts are not included and are invoiced separately at our applicable prices. We always tell you the price of spare parts before work begins.

9.12 The service agreement does not limit your statutory rights. Where the defect is one covered by section 9.1, we remedy it free of charge — spare parts included. The exclusion in section 9.11 applies only once the statutory period has expired, or where the fault falls outside it under section 9.7.

9.13 Registered installation address. The guarantee and the service agreement apply at the address to which the product was delivered and at which it is registered. If you move, you must tell us at info@worldofcomfort.dk within 14 days of moving so that we can update the registration. We update it free of charge.

9.14 Moving the product. The product is heavy and contains motors, cables and mechanisms that are damaged by incorrect handling. If the product is moved by anyone other than us or a carrier we have approved, the guarantee and the service agreement do not cover faults and damage attributable to the move — including damage to the frame, upholstery, motors, cables, controls and mechanism.

If the product is moved to a country or an address outside our service area, the right to on-site service ends. We can continue to supply spare parts and technical guidance against payment.

9.15 The guarantee and the service agreement are not transferable. They apply to the original purchaser only. If you sell, give away or otherwise transfer the product, the guarantee and the service agreement do not pass with it and cease on transfer.

10. Instalment payment

10.1 Instalment payment is offered where the arrangement is available. The terms are set out in a separate signed credit agreement, which prevails over these terms in everything concerning credit, instalments, interest, costs and default.

10.2 Where we retain title to the goods, this is stated expressly in the credit agreement. On default we may demand payment of the outstanding balance and repossess the goods. Repossession is carried out only through the competent enforcement authority — we never collect goods without a legal basis.

10.3 The right of withdrawal under section 5 applies unchanged to a financed purchase where it is available. If you withdraw, the credit agreement ends accordingly.

11. Our liability

11.1 Towards consumers, the ordinary rules of liability apply in full. Nothing in these terms limits our liability for personal injury or our liability under product liability legislation.

11.2 Towards business customers, our total liability is limited to the invoice value of the order in question, and we are not liable for indirect loss, including loss of business, loss of profit, loss of data and third-party claims.

11.3 Force majeure. We are not liable for failure or delay in performance caused by circumstances beyond our reasonable control, including war, sanctions, customs and import restrictions, fire, natural disaster, epidemic, strike, IT failure at a supplier, or substantial delay at a manufacturer or carrier.

12. Business customers

12.1 Sections 5 and 6 on withdrawal do not apply to sales to businesses.

12.2 Standard stock items may be returned by specific agreement against a restocking fee of 20% of the invoice price, provided they are unused and in unopened original packaging. Special orders, made-to-measure items and demonstration units are not accepted for return.

12.3 The period for notifying defects is 12 months from delivery. Goods must be examined immediately on receipt, and defects that such an examination would reveal must be raised within 8 days.

12.4 Venue: the Court of Kolding, Denmark.

13. Complaints

13.1 If you are not satisfied, contact us first at info@worldofcomfort.dk or +45 26 20 00 45. We resolve the great majority of cases directly.

13.2 If that does not produce a solution, you may refer the matter to the alternative dispute resolution body in your own country of residence, or to the Danish body, Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. Monetary thresholds apply to which complaints can be dealt with.

14. Personal data

We process your personal data for order handling, delivery, servicing and defect claims, credit assessment where instalment payment is used, and statutory accounting. You can read more in the privacy policy on the page for your country at worldofcomfort.eu. The controller is World of Comfort ApS, Kringsvej 4, 7000 Fredericia, Denmark.

15. Governing law and invalidity

15.1 Danish law applies to the contract. As a consumer, you retain the protection afforded to you by the mandatory rules of the country in which you are habitually resident, and you may always bring proceedings before the courts of that country. We may bring proceedings against you only in the courts of your country of residence.

15.2 Language. These terms are drawn up in English. Our website also displays them in other languages. Where a translated version differs from the English version, the version more favourable to you as a consumer applies. You may at any time ask us for the terms in English, and we will send them to you.

15.3 If a single provision of these terms is wholly or partly invalid, this does not affect the validity of the remaining provisions.

Annex A — Model withdrawal form

Complete this form only if you wish to withdraw from a purchase covered by section 5.1. It may be sent by email or by post.

To: World of Comfort ApS, Kringsvej 4, 7000 Fredericia, Denmark · info@worldofcomfort.dk

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Item and order number: _________
• Ordered on: _________
• Received on: _________
• Name: _________
• Address: _________
• Telephone and email: _________
• Date: _________
• Signature: _________