Terms and Conditions for business customers (B2B)

World of Comfort ApS

Company reg. no. (CVR) 37078468 · Kringsvej 4, 7000 Fredericia, Denmark · Tel. +45 26 20 00 45 · fu@worldofcomfort.dk

Version 1.0 · in force from 20 August 2026

1. Scope

1.1 These terms apply to all sales by World of Comfort ApS to businesses, public authorities, associations and other legal persons acting in the course of their trade, with delivery to countries other than Denmark, Sweden, Norway and Türkiye. Those four markets have their own separate business terms, published on the relevant country page.

1.2 You are treated as a business customer when you provide a company registration or VAT number, when the invoice is issued to a company, or when the purchase is otherwise made in the course of your business.

1.3 The terms form part of the contract when they have been made available to you no later than at the time the contract is concluded — by ticking the acceptance box at checkout, by being reproduced on or attached to the order confirmation or invoice, or by your confirmation on screen, by email or by SMS.

1.4 Your own purchasing conditions do not apply unless we have accepted them in writing.

2. Consumer protection does not apply

2.1 Business purchases fall outside the EU consumer acquis. There is no 14-day right of withdrawal for distance sales, no statutory two-year consumer conformity guarantee, and no access to consumer ADR bodies or the EU ODR platform.

2.2 Your rights are those set out in these terms and in the general contract law that applies to the contract.

3. Prices, VAT and payment

3.1 All business prices are exclusive of VAT. Delivery, carry-in, assembly and removal of packaging or old furniture are charged separately.

3.2 Intra-EU supplies are zero-rated under the reverse charge mechanism where you provide a valid VAT number that can be verified in VIES and the goods leave Denmark. If the number cannot be verified, Danish VAT is charged. For deliveries outside the EU, import duties, taxes and customs clearance fees are payable by you.

3.3 Quotations are valid for 14 days unless stated otherwise.

3.4 Payment is due in full before dispatch unless credit has been granted in writing. Where credit is granted, the payment term is 8 days net from the invoice date.

3.5 Late payment carries default interest of 8 percentage points above the reference rate, plus a recovery fee, in accordance with Directive 2011/7/EU on combating late payment in commercial transactions.

3.6 You may not withhold payment or set off claims that we have not accepted in writing.

4. Retention of title

4.1 The goods remain the property of World of Comfort ApS until the purchase price, including interest and costs, has been paid in full. You may not resell, pledge or otherwise dispose of the goods before payment.

5. Delivery, risk and delay

5.1 Delivery is ex works our warehouse in Fredericia, Denmark (EXW, Incoterms 2020) unless otherwise agreed. Where carriage is agreed, it is at your cost and risk.

5.2 Risk passes to you on delivery at the agreed address or on handover to the carrier.

5.3 Delivery dates are indicative. Delay does not entitle you to liquidated damages or compensation unless it exceeds 60 days and is caused by circumstances for which we are responsible.

5.4 You must provide clear and safe access and sufficient space. Failed deliveries or additional labour are charged by time spent.

6. Inspection and notice of defects

6.1 You must inspect the goods immediately on receipt. Visible defects and transport damage must be notified in writing within 5 working days.

6.2 Hidden defects must be notified in writing immediately after they are or ought to have been discovered, and no later than 12 months after delivery.

6.3 Where a notice is justified, we choose between repair, replacement or a credit note. You may not terminate the contract while repair or replacement is offered within a reasonable time.

7. Guarantee

7.1 We give a 5-year guarantee on massage chairs and beds and a 2-year guarantee on all other products, running from the delivery date.

7.2 In professional or commercial use — clinics, gyms, hotels, wellness centres or workplaces with several daily users — the guarantee period is 12 months unless otherwise agreed in writing. Wear parts such as upholstery, cushions and remote controls are excluded.

7.3 The guarantee and the right to service lapse if the product is moved, dismantled, modified or repaired by anyone other than World of Comfort or our approved technician.

8. Limitation of liability

8.1 Our total liability is limited to the invoice value of the delivery to which the claim relates.

8.2 We are not liable for indirect loss, including loss of production, loss of profit, loss of data, loss of goodwill or third-party claims.

8.3 Liability for death, personal injury and damage to consumer property follows the mandatory product liability rules. Liability for damage to commercial property is limited to EUR 250,000 per event.

9. Force majeure

9.1 We are released from liability where performance is prevented or delayed by circumstances beyond our control — war, sanctions, fire, flood, strike, epidemic, government measures, customs or port delays, cyber attack or default by sub-suppliers.

10. Resale and marketing

10.1 Resale requires a written dealer agreement. Without such an agreement the products may not be marketed or resold under the World of Comfort brand.

10.2 Use of our trade marks, images and product material requires our prior written consent and must be unaltered.

11. Governing law and jurisdiction

11.1 The contract is governed by Danish law, excluding the CISG and any conflict-of-law rules pointing to another jurisdiction.

11.2 Disputes are decided by the District Court of Kolding, Denmark, as court of first instance. We may always choose to bring proceedings at your place of business.